CONTACT CENTER



FEATURES


Native Cloud

Nubes esponjosasDesigned and built from the ground up as a cloud solution, Clear Communications brings your business the innovation, flexibility, and agility of the cloud with the security and scalability your clients need.

 


Omnichannel

Tubos apiladasAll your customer interactions—voice, email, and chat—in a unified environment for a seamless experience for agents and customers.

 

 


One of a Kind Collaborations
and Communications

compañeros de trabajoOn-demand voice and chat collaboration with other agents, managers, and subject matter experts—from within the agent desktop—helps solve those difficult customer issues, improves your first-call resolution rate, and makes for happy, satisfied customers. 

 


Predictive analytics-based routing

Eventos creativosCustomer and agent matching uses big data analytics to understand your customer’s journey to date, predict their needs based on the stage of their journey, and match them with the best available agent to meet that need and deliver the best business outcome.

 


360° CJA

Mercado al aire libre360 Customer Journey Analytics. Offering you valuable insight into the customer experience at each stage of their journey, on your cloud and on-premises contact center.